About Us

In delivering an exceptional customer comfort experience, the hotel looks beyond their own borders. Even when you’re convinced that you have the best customer service, you make sure you keep improving on them. This will enable you keep-up with customer expectations, and consistently staying ahead of your competitors. Aiming for consistency in giving attention to details at all times, especially in issues and challenges, attending to them with ease, and smiles. Always trying to find out what guests want. Comfort is very essential to all guests, especially, when they leave the comfort of their homes to stay days in a hotel. Don’t be shy in asking for feedbacks, discovering what the guests appreciate most in your hotel, and keep improving on them to make them come again. You should as well make sure you get simple things perfectly right, by making their basic needs appeal to their tastes. Most importantly, be flexible when it comes to service. Great customer service shouldn’t be dictated by hotel policies and rules all the time. Staff should have a certain amount of freedom in this instance to do what they feel is necessary, to make guests happy.

Delivering an exceptional guest experience is a fundamental goal of every hotel, seeking profitability, and a good return investment for the owner, but a hotels brand promise can have a strong impact on business results. Knowing what your brand stands for, and delivering on that promise, serves as a key to long term success. Loyalty, and commitment are strongest, when a brand offers a differentiated brand promise and consistently delivers on that promise by providing an outstanding experience. This in turn builds a strong positive reputation that can move a hotel to high prestigious hotel.

It is easy to quickly form perceptions about hotel’s cleanliness based on what you see, smell, feel, taste, and hear. Among all the problems experienced by guests, unclean rooms have the greatest negative impact on customer satisfaction. It is very important for the hotel to know where, what, and how to clean. Guests expect higher standards of cleanliness, irrespective of the price rates of your rooms. To achieve consistent high standard of cleanliness across all the hotel rooms, and across significant areas, a-well defined procedure and work flow must be followed Cleanliness is said to be one of the most important element influencing hotel recommendation in addition to value for the money, quality of service, pleasant atmosphere, location and brand.